Customer Support
Deploy support copilots without leaking ticket data.
Support tickets are full of PII, and an AI assistant can say the wrong thing. Autrace redacts personal data before the model, records every exchange in a tamper-evident log, and enforces content and spend policy.
PII out of tickets
Customer identifiers in tickets and chats are redacted or tokenized before reaching the model.
Know what the bot said
Every request and response decision is logged, so you can audit and improve assistant behavior.
Guardrails + caps
Content moderation and spend caps keep automated support safe and predictable.
Compliance note
Autrace provides technical controls that support your data-handling obligations — it is not a substitute for your compliance program.